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Exclusive Lunch & Meeting Sponsor

Gobel Group

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JacqConnectspacePartners in RecognitionspaceStreets of ManhattanspaceNorthCoast Litho

Agenda ... click here for session descriptions | click here for the speaker bios

Friday, April 5

8:00 - 9:00 am
Registration & Continental Breakfast
Networking & Meet the Sponsors

9:00 - 9:15 am
Introductions & Opening Remarks

9:15 - 10:30 am
Gratitude Over Wealth
Presented by Chad Gobel

10:30 - 10:45 am
Break with Sponsors

10:45 - 12:00 pm
Leading with Philanthropy to Increase Patient Satisfaction and Employee Engagement
Presented by Chad Gobel



12:00 - 1:00 pm
Networking Lunch & OAHP Annual Membership Meeting

1:00 - 2:00 pm
Engaging Nurses in Healthcare Philanthropy
Presented by Helen Poole, RN, BSN, MPH

2:00 - 2:30 pm
Break with Sponsors

2:30 - 3:30 pm
Key Lessons Learned in Hospice Fundraising
Presented by Helen Poole, RN, BSN, MPH

3:30 - 4:00 pm
Looking Ahead
Closing Remarks & Q&A

4:00 - 5:00 pm
Networking Social

CFRE Credits


This conference has been approved for up to 5:0 CFRE credits.

CFRE certification serves as an impartial, third-party endorsement of your knowledge and experience of international standards in philanthropy. It adds to your credibility as a fundraiser and sets you apart from other professionals as a veritable steward of the public trust. For more information about the certification process, visit

Session Descriptions

Gratitude Over Wealth

In the past, the profession of healthcare philanthropy has focused on wealth as the most important factor in building a philanthropic program. The goal has been to identify the wealthiest families in our communities or patient lists and convince them that donating to the hospital or health system would be good for them, good for the hospital and good for the community.

However, gratitude is more important than wealth. Indeed, a patient could be incredibly wealthy and not grateful, and would likely give very little. However, a patient could be incredibly grateful and not wealthy, and give all they have – because gratitude drives the decision to give, not wealth. Understanding a patient’s wealth only helps an organization determine what a patient may be able to give.

Today, donors don’t give because of hospitals or clinical programs. Donors give to honor the individuals who were instrumental in their care. Research proves the relationship between giving and healing, solidifying philanthropy’s place in the clinical experience. How might our work change if we put gratitude first?


Leading with Philanthropy to Increase Patient Satisfaction and Employee Engagement

What if philanthropy could have an impact on improving patient satisfaction and employee engagement scores while also improving philanthropy results?

Hear about the evidence-based research that can help clinical and administrative staff strengthen patient interaction, build greater compassion and empathy, and recognize how patients and families express gratitude. Learn the approach that teaches clinicians how to be more compassionate and empathetic which then enables them to deliver more compassionate care causing patients to feel more gratitude and be more motivated to express that gratitude. All of which results in more philanthropic results.


Engaging Nurses in Healthcare Philanthropy

Nurses spend the most face time with patients, but do not always feel comfortable in referring them to the development team. Without knowing other outlets through which to show gratitude, families give back by bringing pizza, cookies and thank-you notes to the nursing floor. Learn the key ways to engage nurses to serve as liaisons with the philanthropy team and provide grateful patients a new avenue to thank a caregiver.


Key Lessons Learned in Hospice Fundraising

As Hospices begin to realize the need to focus more on grateful family fundraising, difficult questions emerge. Family members are dealing with a very emotional, stressful time in their lives. How does a gift officer have the conversation with the family who has just lost a loved one, yet may want - and need - to do something to honor their deceased loved one? What kind of support will the Hospice Major Gift Officer need as she/he works with the emotional toll of death and dying? What are some ideas on how to keep family members engaged and move them from memorial gifts to Major Gifts? What unique and different ideas are there to memorialize a loved one? Note: Even if your organization does not have a hospice program, these key lessons can be applied to any fundraising effort.


return to the agenda


Chad Gobel, MBA

Chad GoblelChad is a twenty-year veteran of institutional advancement programs, having played leading roles in billion dollar medical center campaigns at the Cleveland Clinic and University of Rochester Medical Center. Chad has built the Gobel Group into the largest consulting firm working exclusively in healthcare philanthropy and the leader in grateful patient philanthropy programs. The Gobel Group works with 200 hospitals throughout North America.

Chad received his Masters in Business Administration from The Ohio State University and his undergraduate degree from Towson University. He has served in leadership roles as Associate Chairman of Development at the Cleveland Clinic, Chief Development Officer at the University of Rochester Medical Center, Assistant Dean for External Affairs at the Ohio State University College of Dentistry, and Executive Director of Development at the University of Maryland School of Public Affairs. He’s a frequent speaker at national conferences, serves on the faculty of the AHP Madison Institute, and published the widely circulated book, How to Become a Top Producer in Healthcare Philanthropy.

With his two sons, Chad is an active advocate and donor for children and animal causes in his community. He serves as Chair of the Development Committee, member of the Executive Committee and Board Member for the YMCA of Greater Brandywine Valley, as well as a Board Member for the Brandywine Valley SPCA.



Helen Poole, RN, BSN, MPH

Helen PooleWith 40 years of healthcare management experience in both the clinical setting and in philanthropy, Helen is a well-known expert in developing and implementing successful grateful patient engagement programs. She works with Gobel Group clients to achieve new levels of fundraising with innovative grateful patient programs.

Helen was most recently the executive director of Grateful Patient Programs at Duke Medicine and is a trained clinical nurse. Helen has experience closing major and planned gifts and has played a key role in several billion dollar campaigns. She is a well-known speaker at AAMC and CASE conferences.

Helen has been awarded a number of honors, including the Triangle Business Journal 25 Women in Business Leader Award and the Innovation Award from Duke Medicine Development and Alumni Affairs. Helen holds a BSN degree as well as the MPH in Health Policy and Administration from the University of North Carolina at Chapel Hill.


TuitionRegister by March 8th for a $25 Discount!


$200 for OAHP Members
$275* for Non-OAHP Members

*Includes one-year membership in OAHP

click here to register


Don't know if you are a current member?
Check out the list of members on our home page to find out.

Payment & Refund Policy: OAHP accepts credit card and check payments. Payments must be received by the date of the conference. If you make a reservation, you are responsible for the fee even if you do not attend. Cancellations must be received by the posted reservation deadline to be eligible for a refund or non-payment.

Registrations and payments encouraged by March 29. No refunds issued after this date. Your confirmation will be emailed to you.

Location & Accommodations

Fawcett Center at OSU

2400 Olentangy River Rd, Columbus, OH 43210
Phone: (614) 292-8033


All event guests, participants, coordinators, and vendors must display printed copy of the event parking permit placed face up on the dash of their car. Electronic versions of the permit will not provide parking access to the lot. CampusParc, the University campus parking management vendor, requires identification of all vehicles parked on the Ohio State University campus; therefore it is important to have your permit displayed so that it is visible to CampusParc personnel. Failure to display a valid parking pass for your event could result in parking fines and/or towing.

Guests are encouraged to bring their own copy of the permit, as extra copies are limited.

The permit below is valid only for the date listed.

The Fawcett Center at The Ohio State University is located at 2400 Olentangy River Road, Columbus, Ohio. Parking is located directly in front of our building. Handicap parking is available at the side of the lot closest to the building.

parking pass


There are numerous hotels nearby with inexpensive accommodations. Click here for Google maps with initial pricing. Click here for the Fawcett's list.

Present your sales tax exemption certificate at check-in for further savings.

Extend your stay for the weekend ...

Tour the Capitol Building ... tours start after 3 on Friday, hourly starting at noon on Saturday; don't forget to visit their museum, galleries, and gift shop!

Shop at North Market ... more than 30 merchants vend a wide variety of fresh, local, authentic food.

Tour German Village ... one of the preeminent historic districts in the United States.


Take your kids to COSI ... one of the most respected science centers in the nation.

Visit the The Wexner Center for the Arts ... an internationally known contemporary arts center at The Ohio State University

And finish your trip at the Columbus Zoo ... even wilder yet!

Contact Us


Jacquie Skrzypiec
Program Administrator


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